Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Aurra Living ("we", "us", "our") collects, uses and protects your personal information when you visit aurraliving.com or request our services. We are committed to handling your data responsibly and in line with Kenya's Data Protection Act, 2019.

Information We Collect

  • Quote & contact details you give us: your name, phone number, email address, budget, project description and any images or design files you upload through our quote form.
  • Technical data collected automatically: IP address, browser type, the pages you visit, and similar usage information through cookies and analytics tools.

How We Use Your Information

  • To prepare and send you a quote and respond to your enquiry.
  • To design, manufacture and deliver the products and services you request.
  • To contact you about your project, including by phone, email or WhatsApp.
  • To improve our website, services and customer experience.
  • To meet our legal and accounting obligations.

Legal Basis

We process your data on the basis of your consent, the performance of a contract with you, and our legitimate interest in running and improving our business, as permitted under the Data Protection Act, 2019.

Sharing Your Information

We do not sell your personal data. We may share it only with trusted service providers who help us operate — such as our web hosting and email providers — and only as needed to deliver our services, or where required by law.

Data Retention

We keep your information only for as long as necessary to fulfil the purposes described above, including any legal, tax or accounting requirements, after which it is securely deleted.

Your Rights

Under the Data Protection Act, 2019 you have the right to access your data, correct it, request its deletion, object to or restrict its processing, and withdraw consent at any time. To exercise these rights, contact us using the details below.

Cookies & Analytics

Our website may use cookies and third-party analytics (such as Google Analytics) to understand how visitors use the site. You can control or disable cookies through your browser settings.

Security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is, however, completely secure.

Complaints

If you believe your data has been mishandled, you may contact us first so we can resolve it. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya.

Contact Us

Email: info@aurraliving.com
Phone: +254141684069
Address: THE FURNITURE MALL KENYA, MOMBASA ROAD, ENTERPRISE ROAD, 1ST , 2ND & 3RD FLOOR GATOTO ROAD, Nairobi, Kenya, Nairobi County - Kenya, 00100 , Nairobi, Kenya

This document is an original document from merrcie interiors .